Do I wish the companies would keep the jobs in here? Absolutely. However when MBA holders are chasing “maximum profit” and the stock market punishes you for “not cutting enough expenses”, these things inevitably will happen.

Incidentally, EMC is the only company whose CS doesn’t speak my language. Sun, HP, HDS etc. at least forward my calls to someone who can speak Cantonese. EMC routes all calls to India.

#justsayin

They’re required to go through the script because they don’t actually know the product they’re supporting. When I was at AOL the newbies went through the script until they got the feel for what was wrong, then they were allowed to deviate from it once they got their technical chops.

The difference with “lackeys” stateside is that WE SPEAK THE DAMNED LANGUAGE.

The US has no shortage of people who will work in customer service. Companies just don’t want to pay American wages when they can save a few bucks on someone cheap.

This came directly from a Dell Sales Engineer. “If the difference is paying $20/hour and $2/hour, we’ll go the cheapest route, even if it does cost American jobs”

Now I *NEVER* heard of a tech-support rep making $20/hour. I think the best I made when I was at AOL was $9 and change, and then made about $11/hour at Microsoft.

But you know what, I wouldn’t be where I am today without those jobs, and a lot of people who are looking to enter technology NEED those jobs to bridge in.

We need to bring our tech jobs back home so that we can start training the next generation of IT people

How is it going to be different with the lackey in Stateside instead of India?

It’s not a problem with outsourcing, it’s a problem of bright people not wanting to work in customer service.

Acronis TrueImage 2010. It doesn’t encode the archive location anywhere in the backup, so it can be moved after the fact.

And since this “server” is a windows XP box, i can get away with the cheap home version in this case.

Cool.

Attach the USB drive and share it out on the local system with the same share path as it will have on the remote system, add a HOSTS file entry for to the machine pointing the remote systems name at localhost, then do an initial backup, transport it to the new location, remove the HOSTS file redirect and try an incremental.

In theory that should work – even if it’s not pretty.

Nah, not a relation, just a typical frugal small-business owner. I don’t blame her, it’s hard to get by these days.

The only reason she bought the cloud storage concept was that she has a deli on one side of her and a paint-store on the other, which put the potential for her little mailboxes store becoming a huge fireball in the “very real possibility” range.

Of course my bad for not actually having a product when I sold it to her.

Oh, and the hassles of cheapstake clients. A family member?