Comments on: Enterprise vs….not http://blog.50micron.com/2008/06/22/enterprise-vsnot/ Ranting and raving about storage and technology Tue, 13 Jul 2010 21:12:48 +0000 hourly 1 http://wordpress.org/?v=3.0 By: SanGod http://blog.50micron.com/2008/06/22/enterprise-vsnot/comment-page-1/#comment-6292 SanGod Tue, 24 Jun 2008 01:13:04 +0000 http://www.sangod.com/?p=224#comment-6292 They definitely do break their back when they need to. When I did a tech-refresh / move last year and some of the Symms were old Symm 4.0 models. When it was discovered that the RA boards that were shipped weren't supported by the particular model, they moved heaven and earth to get the correct boards overnighted to New Jersey. They definitely do break their back when they need to. When I did a tech-refresh / move last year and some of the Symms were old Symm 4.0 models. When it was discovered that the RA boards that were shipped weren’t supported by the particular model, they moved heaven and earth to get the correct boards overnighted to New Jersey.

]]> By: duncane http://blog.50micron.com/2008/06/22/enterprise-vsnot/comment-page-1/#comment-6289 duncane Mon, 23 Jun 2008 08:01:10 +0000 http://www.sangod.com/?p=224#comment-6289 Anyone who's ever had a presentation from an EMC salesman has seen the piccie of the symmetrix that fell through the raised floor and kept running (think it might have been at Nestle) My favourite EMC story... An engineer came to install some new FAs in one of our 8730s. He was following the "script" (back then the engineers had very rigid procedures they followed for everything - don't know if thats still the case), and ran into problems... the devices wouldn't install correctly. Next day the local regional specialist was onsite reviewing the problem with the engineer... the eventual upshot was - we can't install the FAs and we don't know why... so what did EMC do? Well 2 weeks later they rolled a whole new 8730 into the data centre and SRDF'd everything across from the old one! Our project was held up a couple of weeks, and we had to take some short outages on some of our production systems, but the point was that they did what was required to get us around the issue. Anyone who’s ever had a presentation from an EMC salesman has seen the piccie of the symmetrix that fell through the raised floor and kept running (think it might have been at Nestle)

My favourite EMC story…

An engineer came to install some new FAs in one of our 8730s. He was following the “script” (back then the engineers had very rigid procedures they followed for everything – don’t know if thats still the case), and ran into problems… the devices wouldn’t install correctly. Next day the local regional specialist was onsite reviewing the problem with the engineer… the eventual upshot was – we can’t install the FAs and we don’t know why… so what did EMC do? Well 2 weeks later they rolled a whole new 8730 into the data centre and SRDF’d everything across from the old one! Our project was held up a couple of weeks, and we had to take some short outages on some of our production systems, but the point was that they did what was required to get us around the issue.

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